Frequently Asked Questions
Everything you need to know about our exclusive apparel and accessories.
Are the apparel items officially licensed?
Yes, all products sold on the TOHO animation Store are 100% officially licensed and produced in collaboration with the original animation studios.
How do I determine my size for clothing?
Each product page includes a detailed size chart. Please note that our items follow Japanese sizing standards, which may run smaller than US or EU sizes; we recommend measuring a similar garment you own before purchasing.
What is the typical shipping timeframe for pre-order items?
Pre-order items have specific release dates listed in the product description. Once the item is released, it typically ships within 5-7 business days.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and delivery times vary by country and are calculated at checkout.
What is your return policy for fashion items?
We accept returns on unworn items with original tags and packaging within 14 days of delivery. Please note that limited edition collaboration items may be final sale.
How should I care for my printed graphic tees?
To preserve the quality of the print, we recommend washing garments inside out in cold water and air drying. Avoid direct ironing on the printed graphics.